What operating system do I need to run Magic Earth?
You need at least iOS 15 or Android 4.4 to run the newest Magic Earth versions.
I cannot install Magic Earth!
For Android, it is recommended to download it from Google Play. Make sure that Google Play is updated to the latest version. If you use a degoogled phone, please use the direct apk link on our website. For iOS, please download from Apple Store.This is the accordion body content. It is typically best to keep this area short and to the point so it isn't too overwhelming.
Magic Earth is crashing on startup (either with an error message or not).
Please try the following:
if you have a SD card in your phone, unmount the SD card and retry
try a clean reinstall (uninstall completely + reinstall) of the app
try restarting the phone
Magic Earth is slow at startup.
This is usually caused by the SD card handling. Unmount the SD card and see if startup is still slow. If yes, do a clean reinstall. If no, try moving the downloaded maps from external to internal storage, if you have enough space.
Magic Earth is slow in general, or is crashing or freezing randomly (either with an error message or not).
Please try the following:
disable Dashcam (if enabled)
disable ADAS (if enabled)
disable terrain view (select a "flat" map style, without elevation)
The app is acting up, or not working as expected, and I cannot find a solution for my issue in this FAQ.
Contact us at support@, describing the issue, when does it occur and how to reproduce it (if able to tell), what phone model, OS version, and app version do you use. It will also help us if you send a debug log and crash log.
How to send a debug log?
Please do the following steps:
enable debug mode from Settings > Advanced
close and restart the app
reproduce the issue
send the log via Settings > Support > Get in touch > Send feedback The debug log (and any crash logs) will be attached to the e-mail.
I want to send a debug / crash log, but ME is crashing on startup so I cannot get to the Settings > Support menu.
On Android, check the following folders on the internal storage of the phone:
\Android\data\com.generalmagic.magicearth\files - find any crash_report.txt.gz file
\Android\data\com.generalmagic.magicearth\files\Download\MAGICEARTH\GMcrashlogs - any dmp file, including those in subfolders Send us these files in mail, including a description of the issue.
